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Water Utilities

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2200 Lake Road, Ontario, NY 14519
Office: (315) 524-2941
Superintendent of Water Utilities:  TBD ext. 700
Audit Clerk-Billing: Patty Genesky ext. 701
Fax: (315) 524-3840
Hours: Monday - Friday   8:00 AM - 4:00 PM


The Water Utilities Superintendent is responsible for the Administration of the Water Utilities Department, including the proper and continued functioning of the Town's Water Treatment plant, Water Distribution and Storage Systems, located at 1961 Lake, Road. The Town's Wastewater Treatment Facility is, located at 2200 Lake Road.

For questions and concerns regarding the following matters please call:

  • Water/Wastewater bills are mailed in January, April, July, and October. Payments may be mailed or paid in person at the Town Clerk's Office, 1850 Ridge Road. Any questions concerning the billing please call 315-524-2941.

  • New Build Service (installing water/sewer) 315-524-2941 or come to the Town Clerk's office 1850 Ridge Road.

  • New Service for Existing Water/Sewer 315-524-2941

  • For Service Type Problem (leaks, transfer service, meter repair, final readings, etc.) 315-524-2941 or come to the Water Utilities Administrative Office2200 Lake Road.




2015 Annual Water Quality Report


 1.    Turbidity is a measure of the cloudiness of the water.  We test and record it every 8 seconds because it is a good indicator of the effectiveness of our filtration system.  Our highest single turbidity measurement for the year occurred on 8/26/07 (0.071 NTU).  The number 0.045 NTU represents the average measured and 0.028 0.055 NTU represents the range measured.  State regulations require that turbidity must always be below 1 NTU.  The regulations require that 95% of the turbidity samples collected have measurements below 0.3 NTU. 

2.      This level represents the 90th percentile of the 11 sites tested. A percentile is a value on a scale of 100 that indicates the percent of a distribution that is equal to or below it.  The 90th percentile is equal to or greater    than 90% of the copper values detected at your water system.  In this case, eleven samples were collected from our water system and the 90th percentile value was (0.05 mg/l).  The numbers 0.0087-0.06 mg/l represent the range of copper detected. The action level for copper was not exceeded at any of the sites tested.

3.  This level represents the 90th percentile of the 11 sites tested.  In this case, eleven samples were collected from our water system and the 90th percentile value was (5.0 ug/l).  The numbers 1-5.7 ug/l
represent the range of Lead detected.  The action level for Lead was not exceeded at any of the sites tested.

4. This value represents the average detected level from the data collected.  The numbers <1-2.3 mg/l represents the range of carbon detected.

5.  This value represents the average detected level from the data collected.  The numbers 28-43 ug/l represents the range of the Total Trihalomethanes detected.

6. This value represents the average detected level from the data collected.  The numbers 1.4-22 ug/l represents the range of the Haloacetic Acids detected.

7. The state considers 50 pCi/L to be the level of concern for beta particles.


Maximum Contaminant Level  (MCL): The highest level of a contaminant that is allowed in drinking water.  MCLs are set as close to the MCLGs as feasible.

Maximum Contaminant Level Goal (MCLG): The level of a contaminant in drinking water below which there is no known or expected risk to health.  MCLGs allow for a margin of safety.

Maximum Residual Disinfectant Level (MRDL): The highest level of a disinfectant allowed in drinking water.  There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.

Maximum Residual Disinfectant Level Goal (MRDLG): The level of a drinking water disinfectant below which there is no known or expected risk to health.  MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contamination.

Action Level  (AL): The concentration of a contaminant which, if exceeded, triggers treatment or other requirements which a water system must follow.

Treatment Technique (TT): A required process intended to reduce the level of a contaminant in drinking water.

Non-Detects (ND): Laboratory analysis indicates that the constituent is not present.

Nephelometric Turbidity Unit (NTU): A measure of the clarity of water. Turbidity in excess of 5 NTU is just noticeable to the average person.

Milligrams per liter (mg/l): Corresponds to one part of liquid in one million parts of liquid (parts per million - ppm). 

Micrograms per liter (ug/l): Corresponds to one part of liquid in one billion parts of liquid (parts per billion - ppb).

  Picocuries per liter (pCi/L): A measure of the radioactivity in water

The contaminants that were analyzed but not detected include the following:  Antimony, Arsenic, Beryllium, Cadmium, Cyanide (total), Mercury, Selenium, Thallium, 1,2 Dibromo-3-chloropropane, 1,2 Dibromethane (EDB), Aroclor-1016, Aroclor-1221, Aroclor-1232, Aroclor-1242, Aroclor-1254, Aroclor-1260, Hexachlorocyclopentadiene, Toxaphene, 2,4-D, Dalapon, Dicamba, Dinoseb, Pentachlorophenol, Picloram, 2,4,5-TP (Silvex), Alachlor, Aldrin, Atrazine, Benzo(a)pyrene, gamma-BHC (lindane), Butachlor, alpha-Chlorane, gamma-Chlordane, Dieldrin, Endrin, bis(2-Ethylhexyl)adipate, bis(2-Ethylhexyl)phthalate, Heptochlor, Heptochlor epoxide, Hexachlorobenzene, Methoxychlor, Metolachlor, Metribuzin, Propachlor, Simazine, Endothall, Adicarb, Adicarb sulfone, Adicarb sulfoxide, Carbaryl (Sevin), Carbofuran, 3-Hydroxycarbofuran, Methomyl, Oxamyl (Vydate), Diquat, Benzene, Bromobenzene, Bromochloromethane, Bromomethane, n-Butylbenzene, sec-Butylbenzene, tert-Butylbenzene, Carbon Tetrachloride, Chlorobenzene, Chloroethane, Choromethane, 2-Chlorotoluene, 4-Chlorotoluene, 1,2-Dibromo-3-chloropropane, 1,2-Dibromoethane (EDB), Dibromomethane, 1,2-Dichlorobenzene, 1,3-Dichlorobenzene, 1,4-Dichlorobenzene, Dichlorodifluoromethane, 1,1-Dichloroethane, 1,2-Dichloroethane, 1,1-Dichloroethene, cis-1,2-Dichloroethene, trans-1,2-Dichloroethene, 1,2-Dichloropropane, 1,3-Dichloropropane, 2,2-Dichloropropane, 1,1-Dichloropropene, cis-1,3-Dichloropropene, tran-1,3-Dichloropropene, Ethyl benzene, Hexachlorobutadiene, Isopropylbenzene (Cumene), 4-Isopropyl toluene (Cymene), Methylene chloride, Naphthalene, N-Propylbenzene, Styrene, 1,1,1,2-Tetrachloroethane, 1,1,2,2-Tetrachloroethane, Tetrachloroethane, Toluene, 1,2,3-Trichlorobenzene, 1,2,4-Trichlorobenzene, 1,1,1-Trichloroethane, 1,1,2-Trichloroethane, Trichloroethane, Trichlorofluoromethane (Freon 11), 1,2,3-Trichloropropane, 1,2,4-Trimethylbenzene, 1,3,5-Trimethylbenzene, Vinyl Chloride, o-Xylene, m-Xylene, p-Xylene, MTBE, Glyphosate, Dibromacetic acid, Monobromoacetic acid, Monochloroacetic acid, Cryptosporidium and Giarda.

What does this information mean?

 As you can see by the table, our system had no violations.  We have learned through our testing that some contaminants have been detected; however, these contaminants were detected below the level allowed by the State.


Is our water system meeting other rules that govern operations?

 During 2007, our system was in compliance with applicable State drinking water operating, monitoring and reporting requirements.


Do I need to take special precautions?

 Although our drinking water met or exceeded state and federal regulations, some people may be more vulnerable to disease causing microorganisms or pathogens in drinking water than the general population.  Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections.  These people should seek advice from their health care provider about their drinking water.  EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium, Giardia and other microbial pathogens are available from the Safe Drinking Water Hotline (800-426-4791). 

Why save water and how to avoid wasting it?

 Although our system has an adequate amount of water to meet present and future demands, there are a number of reasons why it is important to conserve water:

        Saving water saves energy and some of the costs associated with both of these necessities of life;

        Saving water reduces the cost of energy required to pump water and the need to construct costly new wells, pumping systems and water towers; and

        Saving water lessens the strain on the water system during a dry spell or drought, helping to avoid severe water use restrictions so that essential fire fighting needs are met.


You can play a role in conserving water by becoming conscious of the amount of water your household is using, and by looking for ways to use less whenever you can.  It is not hard to conserve water.  Conservation tips include:

        Automatic dishwashers use 15 gallons for every cycle, regardless of how many dishes are loaded.  So get a run for your money and load it to capacity.

        Turn off the tap when brushing your teeth.

        Check every faucet in your home for leaks.  Just a slow drip can waste 15 to 20 gallons a day.  Fix it up and you can save almost 6,000 gallons per year.

        Check your toilets for leaks by putting a few drops of food coloring in the tank, watch for a few minutes to see if the color shows up in the bowl.  It is not uncommon to lose up to 100 gallons a day from one of these otherwise invisible toilet leaks.  Fix it and you save more than 30,000 gallons a year.

        Use your water meter to detect hidden leaks.  Simply turn off all taps and water using appliances, then check the meter after 15 minutes, if it moved, you have a leak.

System Improvements


In 2007, the Town of Ontario continued the surveying of their water system and appurtenances (hydrants, valves, services, etc.) using accurate GPS technology and GIS software to monitor and track the locations and condition of the system and its components to help create a more efficient maintenance and usage tracking program.  The final GIS program will be completed in 2008.



Thank you for allowing us to continue to provide your family with quality drinking water this year. We ask that all our customers help us protect our water sources, which are the heart of our community.  Please call our office if you have questions.  We also encourage you to contact our office or call 911 if you ever notice any unusual or suspicious activities at the Water Treatment Plant or any of our water system facilities.


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