Phone: (315) 524-2941
Address: 2200 Lake Road, Ontario, NY 14519
Phone: (315) 524-3200
Fax: (315) 524-8501

HoursMonday - Friday: 7:00 AM - 3:30 PM

Water Utilities SuperintendentMichael Hershelman Ext. 700

Audit clerk - billingPatty Genesky Ext. 701

chief wastewater treatment plant operatorTodd Bennett

Chief Water Treatment Plant OperatorChad Pitre

Water distributioN and sewer collection system supervisorAndy Kujawski

The Water Utilities Superintendent is responsible for the Administration of the Water Utilities Department, including the proper and continued functioning of the Town's Water Treatment plant, Water Distribution and Storage Systems. The Water Treatment Plant is located at 1961 Lake Road. The Town's Wastewater Treatment Facility and the Water Utilities Administration Office are both located at 2200 Lake Road. 

Water Utilities operates and maintains the public water (~90 pipeline miles) and sewer systems (~50 pipeline miles), including production of up to 3.5 million gallons per day of drinking water and treatment of up to 1.0 million gallons per day of wastewater treatment.

Reporting on your water service material  TAKE OUR SURVEY!
Water System Outage Status Information can be found on our Facebook Page (OntarioNYWaterUtilities) or the Water System Outage Map Application (link).

Water and Sewer Bills are mailed out:
January 1
April 1
July 1
October 1

* Bills are typically available electronically 2 weeks prior to mailing via InvoiceCloud (

Bills can be mailed or paid in-person at Town Hall (1850 Ridge Road, Ontario, NY 14519)
or paid online at:

Bill Payment options:
- Cash or Check paid in-person at Town Hall
- Check mailed to Town Hall
- Credit Card or EFT through InvoiceCloud
- Online Bill Pay through your personal bank

* There is a $2.95 convenience fee for all online transactions (Credit Card, EFT) through InvoiceCloud. There is an additional convenience fee of $1.00 per transaction for payment by phone. Pay by phone or check your balance 24/7 with our automated phone service at (844) 915-2880.
*Electronic registration and paperless billing are no cost.

Outstanding, unpaid bills will be re-levied to the County/Tax Bill annually on September 1st.                 

Important Links
Click here for 2023 Annual Water Quality Report
Water System Outage Map
Water & Sewer Online Portal
Water System Capital Improvement Plan (2019-2023)
Wastewater System - Capital Improvement Plan (2019-2023)
Laboratory Asset Replacement Plan (2019-2023)

after hour Emergency phone number
(315) 524-5892