WATER UTILITIES DEPARTMENT

OfficePhone: (315) 524-2941
Address: 2200 Lake Road, Ontario, NY 14519
Phone: (315) 524-3200
Fax: (315) 524-8501
HoursMonday - Friday - 7:00 AM - 3:30 PM
Water Utilities Superintendent
Audit clerk - billingPatty Genesky - ext. 701
genesky@ontariotown.org
chief wastewater treatment plant operatorTodd Bennett
tbennett@ontariotown.org
Chief Water Treatment Plant OperatorChad Pitre
cpitre@ontariotown.org
Water distributioN and sewer collection system supervisorAndy Kujawski
akujawski@ontariotown.org
WATER SYSTEM OUTAGES
Water and Sewer Bills are mailed out:
January 1
April 1
July 1
October 1
* Bills are typically available electronically 2 weeks prior to mailing via InvoiceCloud (http://invoicecloud.com/ontariony).
Bills can be mailed or paid in-person at Town Hall (1850 Ridge Road, Ontario, NY 14519)
or paid online at: http://invoicecloud.com/ontariony
Bill Payment options:
- Cash or Check paid in-person at Town Hall
- Check mailed to Town Hall
- Credit Card or EFT through InvoiceCloud
- Online Bill Pay through your personal bank
* There is a $2.95 convenience fee for all online transactions (Credit Card, EFT) through InvoiceCloud. There is an additional convenience fee of $1.00 per transaction for payment by phone. Pay by phone or check your balance 24/7 with our automated phone service at (844) 915-2880.
*Electronic registration and paperless billing are no cost.
Outstanding, unpaid bills will be relevied to the County/Tax Bill annually on September 1st.
Click here for 2022 Annual Water Quality Report
Water System Outage Map
Water & Sewer Online Portal
Water System Capital Improvement Plan (2019-2023)
Wastewater System - Capital Improvement Plan (2019-2023)
Laboratory Asset Replacement Plan (2019-2023)
after hour Emergency phone number(315) 524-5892